Complaints

Complaints

What is the Complaints Procedure?

Here at Birmingham Newman University, the institution tries to make the time you spend with us as pleasant and fulfilling as they can. However, problems do arise from time to time and the Complaint Procedure is intended to provide students with a space to take these formal. We hope that, in the first instance, a courteous approach to one of our staff will resolve any issues you have but if matters are more serious, then the formal Complaints Procedure can be invoked.

The Complaints Procedure consist of three stages:

1. An informal stage for early resolution, which we will always support students through
2. A formal stage (Stage 1), if a complainant was not able to resolve their complaint informally and wishes to pursue their concerns further, they do this at Stage 1
3. A final review stage (Stage 2), which a complainant may follow if they were not satisfied with the outcome of their formal stage complaint.

Complainants must bring the issue that they are complaining about to the University’s attention within 3 months of the matter occurring.

Useful Documents:

Students Complaint Procedure

Students Complaint Procedure Overview

Student Complaint Form – STAGE 1

Student Complaint Form – STAGE 2

Privacy Notice

The Students’ Union Advice Co-Ordinator can provide representation at the request of the student if needed throughout the Complaints Procedure. The Co-Ordinator can support the student with Complaints, from beginning the informal stage to aim to resolve any issues early, to if that is unsuccessful, then supporting with filling in the complaints forms.